Questions and Answers

Q1. What services does SH TECHINFO provide?

SH TECHINFO offers a wide range of services, including computer repairs, laptop and Mac repairs, software troubleshooting, virus and malware removal, data backup and recovery, network setup, and equipment installation.

Q2. Do you provide on-site repair services?

Yes, we offer on-site repair services at your home or office. We also have a "Go and Repair" service where you can book a repair time or have us collect your device for service.

Q3. How long does it take to repair a computer or laptop?

Repair times vary depending on the issue, but we aim to complete most repairs within 24-48 hours. For complex problems, we provide an estimated timeline after diagnosis.

Q4. Can you recover lost data from damaged devices?

Yes, we specialize in data recovery for a wide range of scenarios, including accidental deletion, hard drive failure, or software corruption.

Q5. Are your services available remotely?

Absolutely! SH TECHINFO provides remote support for software issues, troubleshooting, and other IT-related problems.

Q6. What brands do you service?

We repair devices from all major brands, including Apple, Dell, HP, Lenovo, Asus, Acer, and more. Our technicians are trained to handle both Windows and Mac systems.

Q7. How do I check the status of my repair?

You can visit our website and enter your reference number in the "Repair Status" section to view updates on your repair.

Q8. Do you provide warranty for your repair services?

Yes, we provide a limited warranty on all repairs and services. The duration and terms depend on the type of service performed.

Q9. How can I contact SH TECHINFO?

You can contact us via phone, email, or our website’s chat box. Our team is available to assist you during business hours.

Q10. Can I request custom IT support or business solutions?

Yes, we offer tailored IT support and solutions for businesses, including network setup, IT maintenance, and custom software requirements.

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Got a question or need assistance? Reach out today, and our team is ready to help with all your queries and issues!